Return and Refund Policy

At Greenhouse Australia we are committed to providing high-quality products and excellent customer service. This Refund & Return Policy outlines your rights and our obligations under the Australian Consumer Law (ACL).

Nothing in this policy is intended to exclude or limit your rights under the ACL.

We offer a 30-day return policy, meaning customers may request a return within 30 days of receiving their order, provided the item is unused, in its original condition, and in the original packaging unless the item is faulty or defective.

2. Change of Mind Returns

We understand that sometimes you may change your mind.

We accept returns for change of mind under the following conditions:
• The return request is made within 14–30 days of receiving the item
• The item is unused, unopened, and in original packaging
• Proof of purchase is provided (receipt or order confirmation)

Please note:
• Return shipping costs are the responsibility of the customer
• A restocking fee (if applicable) may be deducted
• Original shipping costs are non-refundable

3. Faulty, Damaged, or Incorrect Items

Under the Australian Consumer Law, you are entitled to a remedy if a product:
• Is faulty or defective
• Is not as described
• Is unsafe
• Does not perform as expected

If your item meets any of the above:
• You are entitled to a repair, replacement, or refund
• We will cover return shipping costs

Please contact us within 7 days of receiving the product (or within a reasonable time) with:
• Photos or videos showing the issue
• Your order number

4. Major vs Minor Problems (ACL)

Major Problem

You are entitled to a full refund or replacement if:
• The product is significantly different from the description
• It is unsafe or cannot be used
• It has a serious fault that cannot be fixed easily

Minor Problem
• We may choose to repair or replace the item within a reasonable time
• If not resolved, you are entitled to a refund

5. Non-Returnable Items

We do not accept returns for:
• Perishable goods
• Personal care items (if opened)
• Custom or made-to-order products
• Clearance or final sale items (unless faulty)

6. Return Process

To initiate a return:
1. Contact us at: [your email address]
2. Provide your order number and reason for return
3. Our team will issue return instructions

Do not send items back without approval, as they may not be accepted.

7. Refund Processing

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued via the original payment method
• Processing times may vary depending on your bank or payment provider

8. Exchanges

We offer exchanges for:
• Incorrect sizes
• Damaged or faulty items

Exchanges are subject to stock availability.

9. Shipping Costs

• Customers are responsible for return shipping for change-of-mind returns
• We cover shipping costs for faulty or incorrect items

10. Contact Us

If you have any questions regarding this policy, please contact:

Greenhouse Australia
Email: admin@greenhouseaustralia.com
Address: 40 Coventry Rd, Shoalwater WA 6169, Australia

11. Your Rights Under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Optional Add-On (Recommended for Trust & Conversions)

You may also include:
• “30-Day Satisfaction Guarantee”
• “Hassle-Free Returns”
• “Fast Refund Processing”