This Privacy Policy describes how Greenhouse Australia collects, uses, stores, and discloses your personal information when you visit or make a purchase from https://greenhouseaustralia.com/

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Personal Information We Collect

We may collect the following types of personal information:

a. Personal Details
• Full name
• Billing and shipping address
• Email address
• Phone number

b. Payment Information
• Credit/debit card details (processed securely via third-party payment providers)
• Transaction details

c. Technical Data
• IP address
• Browser type and version
• Device information
• Cookies and usage data

d. Account Information
• Username and password
• Purchase history
• Wishlist or preferences

How We Collect Your Information

We collect your information when you:
• Create an account on our website
• Place an order
• Subscribe to our newsletter
• Contact customer support
• Browse our website (via cookies and tracking technologies)

How We Use Your Information

We use your personal information to:
• Process and fulfil your orders
• Provide customer support
• Communicate order updates and promotions
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to:
• Improve your browsing experience
• Analyse website traffic
• Personalise content and ads

You can control or disable cookies through your browser settings.

Disclosure of Personal Information

We may share your information with:

a. Service Providers
• Payment processors
• Shipping and logistics companies
• IT and hosting providers

b. Legal Authorities

When required by law or to protect our rights

c. Business Transfers

In the event of a merger, sale, or acquisition

We do not sell your personal information to third parties.

Overseas Disclosure

Some of our service providers may be located outside Australia. By using our services, you consent to your personal information being transferred overseas, where data protection laws may differ.

Data Security

We take reasonable steps to protect your personal information from:
• Misuse
• Interference
• Loss
• Unauthorised access, modification, or disclosure

These measures include secure servers, encryption, and restricted access.

Data Retention

We retain your personal information only as long as necessary to:
• Provide our services
• Comply with legal obligations
• Resolve disputes

Access and Correction

You have the right to:
• Access the personal information we hold about you
• Request corrections if your information is inaccurate or incomplete

To make a request, contact us using the details below.

Marketing Communications

We may send you marketing communications if you have opted in. You can unsubscribe at any time by:
• Clicking the “unsubscribe” link
• Contacting us directly

Complaints

If you believe we have breached your privacy rights, you may contact us. We will respond within a reasonable timeframe.

If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

For any questions or concerns about this Privacy Policy, please contact:

Greenhouse Australia
Email: admin@greenhouseaustralia.com