Overview

At Greenhouse Australia, we are committed to delivering your orders quickly, safely, and transparently. This Shipping Policy explains our processing times, shipping costs, delivery timeframes, and important information regarding your order.

Shipping Locations

We currently ship to:

• All states and territories within Australia

At this time, we primarily focus on domestic shipping. International shipping may be available for selected locations.

Order Cut-Off Time

Orders placed before 2:00 PM (AWST) on business days will begin processing the same day.

Orders placed after 2:00 PM, on weekends, or on public holidays will be processed on the next business day.

Processing Time

All orders are processed within 2–7 business days (Monday to Friday, excluding public holidays).

Please note:
Processing times may be extended during high demand periods, promotions, or unforeseen circumstances.

Shipping Cost

We offer simple and transparent shipping rates across Australia.

• Flat Rate Shipping: $2 AUD per order
• Free Shipping: Orders over $2000 AUD qualify for free shipping within Australia

The exact shipping cost will always be displayed at checkout before payment is completed.

Estimated Delivery Time

Once your order has been processed and dispatched, the estimated delivery times are:

• Standard Delivery: 4–15 business days
• Express Delivery (if available): 2–5 business days

Delivery times may vary depending on:

• Customer location (metro or regional areas)
• Courier service operations
• Weather conditions or external delays

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email that includes:

• Your tracking number
• A link to track your delivery

Delivery Issues

Delayed Deliveries

While we aim to deliver within the estimated timeframe, delays may occur due to factors outside our control, including courier disruptions or severe weather conditions.

Incorrect Address

Customers are responsible for providing accurate delivery details. We are not responsible for orders delivered to incorrect addresses provided during checkout.

Additional shipping charges may apply if re-delivery is required.

Failed Delivery Attempts

If delivery cannot be completed:

• The courier may leave a notification card, or
• You may be contacted to arrange re-delivery or pickup.

Damaged or Lost Orders

If your order arrives damaged or appears to be lost during shipping, please contact us within 7 days of the delivery date.

Please include:

• Your order number
• Photos of the damaged item (if applicable)

We will investigate the issue and arrange a replacement or refund where appropriate.

Contact Information

If you have any questions regarding shipping or your order, please contact us:

Greenhouse Australia
Email: admin@greenhouseaustralia.com
Address: 40 Coventry Rd, Shoalwater WA 6169, Australia

Policy Updates

Greenhouse Australia reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.